technical Support

Technology today can be challenging. You are not alone. 

We are here to help so you can get on with what you do best!  

We have created a clear and easy to use step by step Knowledge Base to help resolve issues you may be experiencing. 

Need a refresher on using the BioTrace 2017 software? Watch this FREE webinar and get going fast!

When you cannot find the answer to your question in the Knowledge Base above, you can send our team a message.
To speed up the process, please fill out the following form thoroughly.

Name *
Phone *
Please describe in detail what you are experiencing or have questions about. If submitting a BioTrace+ Z-Score Activation Key please copy and paste below.
Equipment *
Need Assistance With *
Operating System *
Version of BioTrace+ *
If a Sensor or NeXus device is having issues please tell us the Serial Number of the item in question.

We are constantly striving to ensure we meet and exceed your technical support needs. Your feedback is priceless to us so please take one minute to fill out our survey.