Key things to know before filling out this form
Please note that you must contact the Stens Support Team before sending in your item. Our support department can be contact by visiting our Support page.
Turn around time for repairs can take between 2 to 12 weeks depending on what you are experiencing.
NeXus Warranty Terms - From Date of Purchase
NeXus 4, 10, 32- 2 Year Warranty
NeXus Sensors- 1 Year Warranty
We urge you to only send the equipment that is in need of evaluation or repair. Do not send any accessories such as leather cases, batteries, etc.
All goods returned should be adequately packed to arrive in perfect condition and will travel at the risk of the customer.
Please know that the repair costs are based on the Euro-USD exchange rate.